ABOUT LUCID GROUP  

We are a global healthcare communications agency with deep therapeutic expertise that traverses the asset lifecycle, delivering transformative outcomes for healthcare brands for over 20 years.

Our more than 500 highly trained professionals work with speed and agility to craft and execute breakthrough strategies that maximise performance and unlock a brand's full potential.

This position is aligned to one of our four divisions:

Lucid Global works with global brand teams at big and mid-tier pharmaceuticals and biotech clients to deliver powerful medical communications solutions across the asset lifecycle.

Our other divisions include:

Lucid Consulting brings depth of expertise in the research, development and commercialisation of solutions across therapeutic areas and modalities by streamlining product development, building operational capabilities, innovating, and supporting execution to create value for patients, clients and shareholders.

US MedComms works with both US and Global brand teams to create powerful medical communications solutions for early lifecycle assets.

US Marketing works with clients across the Rx, Medical Device, OTC and Consumer Device categories to deliver compelling communications and promotional solutions to Healthcare Professionals for in-market assets.

ABOUT THE ROLE

The Group Systems and Data Manager is a pivotal role responsible for managing the systems architecture across the organisation. This role ensures seamless collaboration between business systems, oversees data governance processes, and promotes best practices for system integration, data maintenance, and system audits. The individual within this role is responsible for enabling teams to effectively utilise business systems and maintain data accuracy, supporting operational excellence and strategic decision-making.

Key Responsibilities include, but are not limited to:

System Management and Ownership

• Maintain expert understanding of all Lucid Group systems to assess change impacts and ensure optimal use.
• Document system integrations, data flows, and dependencies.
• Monitor system enhancements and partner with functional owners on upgrades.
• Recommend improvements for connectivity, efficiency, and cost savings (including APIs).
• Define and implement workflows that reduce manual effort.
• Oversee system and data categorisation updates.
• Manage hand-offs between functional teams and group systems.
• Own CMAP maintenance and liaise with CMAP account management.
• Produce regular reports on system performance and data integrity.

Data Management

• Implement data maintenance processes to ensure accuracy and relevance.
• Develop and uphold standards for data integrity, consistency, and security.Drive consistency in data design, maintenance, and reporting.
• Monitor reporting outputs to align with organisational and board needs.
• Build dashboards, reports, and analytics supporting business decision-making.
• Produce board-level reporting with the Group Reporting and Analytics Manager.
• Use the data warehouse to generate reporting and provide back-up support for operational reporting.

System Optimisation and Architecture

• Analyse system architecture and recommend simplification opportunities.
• Improve cross-system collaboration and data sharing.
• Evaluate and recommend new technologies or upgrades with stakeholders. 

Team Support and Partnership

• Serve as the primary contact for system and data queries.
• Work with departments to ensure systems meet operational needs.
• Develop and deliver training to improve system fluency.
• Support teams through system rollouts, updates, and issue resolution.

Systems Audits and Compliance

• Conduct regular audits on system performance, security, and compliance.
• Resolve vulnerabilities and inefficiencies.
• Ensure adherence to data protection regulations such as GDPR.

Essential Skills & Experience

• Proven experience implementing and maintaining business systems and data processes.
• Strong background in system management, databases, and data-driven initiatives.
• Skilled in troubleshooting systems and integrations.
• Experience leading system integrations and upgrades.
• Proficiency with SQL and database tools.
• Familiarity with data visualisation tools (Power BI, Tableau).
• Experience supporting cross-functional teams and capturing business requirements.
• Ability to create dashboards, analytics, and reports.
• Strong understanding of system integrations, data modelling, and data best practices.
• Experienced in data preparation and maintenance.
• Knowledge of data governance, compliance, and security frameworks.
• Awareness of automation tools for workflow optimisation.
• Able to explain technical concepts to non-technical stakeholders.
• Strong problem-solving, analytical, and organisational skills.
• Strategic mindset aligned with organisational goals.
• Strong communicator with ability to partner across functions.
• Detail oriented, proactive, collaborative, and adaptable.

Desirable

• Experience with HiBob, HowNow, Anaplan, Teamtailor.
• Ability to use data insights to influence strategic decisions.
• Experience delivering training or user support.
• Knowledge of process improvement (Lean, Six Sigma) or project management.
• Understanding of A/B testing or experimentation.
• Interest in developing leadership skills.

BENEFITS OF WORKING WITH US    

Our culture is fundamental to the delivery of transformation. Harnessing the talent and ambitions of those we work with empowers us to deliver our magic. On top of this, our benefits include: 

• Discretionary bonus scheme;
• Contributory pension with Lucid contribution up to 5% of basic salary (enrolment after 3 months of employment);
• Cycle to work scheme;
• 25 working days holiday, 1 Celebration Day of your choice, 3 Christmas closure days plus 8 Bank Holidays per annum (pro-rata for part-time);
• Flexible holiday buy and sell scheme;
• Family friendly policies;
• Private family health and dental cover, including Employee Assistance Programme and a comprehensive employee rewards scheme;
• 4x basic salary life assurance cover;
• Medicash Healthcare Cash Plan (Level 1 company cover)
• Season Ticket Loans;
• Regular incentive schemes aligned to individual and team performance;

WHAT DOES IT MEAN FOR US TO BE LUCID?

At Lucid Group, we transform lives. Always. We believe in providing a culture of authenticity, where we can all be ourselves, make real connections, and enjoy the work that we do. Together.

We empower our people to embark on a journey of growth and advancement by offering meaningful learning and development opportunities.

Central to our ethos is our commitment to cultivating an environment that embraces and respects people of all backgrounds and identities, underpinned by a culture of conscious inclusion and support.

The Lucid values are not just mere words; they are the culmination of our collective efforts. Co-created by our people for our people, these values serve as our guiding principles, ensuring that every decision we make positively impacts the lives of the clients, patients, healthcare professionals, and colleagues we serve.

• Compassionately Human: We think about the human impact of our actions

• Accountable Allies: We are the go-to strategic partners for our clients

• Invent with Intent: We create meaningful solutions to solve real problems

• Courageously Curious: We challenge ourselves to think disruptively

We are an Equal Opportunity Employer and welcome applications from all backgrounds and identities. We are committed to providing an inclusive recruitment experience to everyone.

This commitment to inclusion is explicitly inclusive of race, colour, sex, age, pregnancy, marital status, religion, sexual orientation, gender identity and/or expression or disability.

As part of our commitment to recruiting and supporting colleagues with disabilities Lucid Group are a committed member of the UK Government’s Disability Scheme, supporting people with disabilities provides us with access to a wider talent pool and enables us to be a force for good in the world by creating fair and equitable access to employment opportunities. Aligned to this scheme we commit to ensuring our recruitment process is inclusive and accessible by:   

1) Offering a guaranteed interview to candidates with disabilities who meet the essential criteria for the role  

 2) Anticipate and provide reasonable adjustments   

3) Support any existing employee who acquires a disability or long-term health condition 

If you wish to apply under this scheme please indicate so when asked on our DEI page which will appear as part of our job application process.